Customer Satisfaction After Commercial Cleaning

5/24/2021 (Permalink)

SERVPRO of Trumbull, Monroe & Northern Bridgeport was recently contacted by a business owner regarding water damage.  We were told that a toilet on the second floor had overflowed, which soaked the bathroom floor, and poured down into the first floor.  This had saturated the initial flooring, the first floor ceiling, and some of the first floor wall beneath the toilet.

We sent out one of our project managers to meet with the business owner, and then quickly dispatched a crew of technicians to remediate the damage.  We extracted all of the standing water first.  Because the water originated from the toilet, the potential for harmful bacteria spreading is high.  We removed all of the affected flooring and drywall to eliminate that risk. Then we thoroughly dried the area.  Our reconstruction team replaced and finished the job to preloss condition. 

A couple days after the job was done, the customer wrote us a quick note to thank us for the great job we did:

“It was nice to meet you this week and thank you for coming out to assess the work that needed to be done. I wanted to let you know that the two SERVPRO employees that came out to do the work did an excellent job and were very thorough in their work.  Thank you!”

- Ron S.

We have the skilled technicians and specialized equipment needed for your residential or commercial cleaning needs.  That’s why SERVPRO of Trumbull, Monroe & Northern Bridgeport should be your first call. Contact us at 203.324.1642 for assistance.